Letture di approfondimento
Deutsch M.; Coleman P.; Marcus E. (eds). 2006. The Handbook of Conflict Resolution: Theory and Practice. US: Jossey-Bass
Furlong G. 2020. The Conflict Resolution Toolbox: Models and Maps for Analyzing, diadnosing and resolving conflict. US: John Wiley & Sons
West R, Turner L. 2020. Interpersonal Communication. United Kindom: SAGE.
Letture di approfondimento
West R, Turner L. 2020. Interpersonal Communication. United Kingdom: SAGE.
Thompson N. 2019. Effective Communication: A Guide for the People Professions. United Kingdom: RED GLOBE PRESS
https://www.uky.edu/hr/sites/www.uky.edu.hr/files/wellness/images/Conf14_FourCommStyles.pdf